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Customer Experience (CX) Certification Program

Demonstrate how to successfully design and implement a customer experience strategy within your organisation. The training provides a practical, step-by-step blueprint to initiate and manage customer experiences in your organisation. Based on the accumulated experience of Strativity in designing and launching CX programs across over 40+ countries, this program will provide you with the guidelines for success.

WHEN:

  • MELBOURNE 14-15 October 2024 | Venue TBC
  • SYDNEY 11-12 November 2024 | Venue TBC

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CXM Certification Program

CX Retreat 2024

Brad Meehan is excited to lead an interactive breakout session on Customer Centricity at the CX Retreat 2024. This event will bring together 80 of Victoria’s top CX leaders for two days of networking and idea sharing. The agenda will feature the best international and local case studies, as well as thought-provoking panel discussions and insightful Think Tank sessions.

  • When: 31 October -1 November 2024
  • Where: Mornington Peninsula, Victoria.

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Upcoming Events

AI- Enabled CX Certification Program

This program is designed to empower you with the knowledge and skills necessary to comprehend your data ecosystem and seamlessly integrate cutting-edge technologies, enabling you to deliver exceptional experiences efficiently and at scale.

  • When: TBC
  • Where: Sydney CBD

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AI- ENABLED (3)

Design Thinking Bootcamp

Are you ready to embark on a journey of innovation and problem-solving excellence?

Join our two-day Design Thinking Course and discover how this transformative approach can empower you, your team, and your business to thrive in the modern era.

  • When: TBC
  • Where: Sydney CBD

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AI- ENABLED (2)

CXO Board Forum

The forum is Australia’s premier invitation-only community for Experience Orientated Leaders. Each year a great line up of speakers with a focus on strategy and performance becomes a wonderful opportunity for extended networking and conversations with the participation of CXO board members and joining members.

  • When: 13 March 2025
  • Where: Sydney CBD

Join CXO BoardLearn More

CXO Board

Customer 360 Symposium 2025

The Customer 360 Symposium is back for its 12th year, bigger and better than ever. Featuring the CX and Customer Insights Symposiums, the event will gather over 150 client-side leaders focused on customer-obsessed strategies. Our CEO, Brad Meehan, will host a highly engaging breakout session on Customer Centricity, providing insights into fostering a customer-first approach. Don’t miss this chance to learn from industry leaders and enhance your customer experience strategies.

  • When: 3 – 4 April, 2025
  • Where: Hunter Valley

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Resources

Past Events

360 Symposium

Brad Meehan is looking forward to running a highly engaging breakout session on Customer Centricity at the Customer 360 Symposium in 2024. The Customer 360 Symposium brings together over 250 client-side leaders responsible for creating customer obsessed strategy within their organisations across two days of world-leading conference content and unparalleled networking opportunities.

  • When: 26-27 March 2024
  • Where: Hunter Valley

Learn More

360 Symposium 2024

Customer Experience (CX) Certification Program

Demonstrate how to successfully design and implement a customer experience strategy within your organisation. The training provides a practical, step-by-step blueprint to initiate and manage customer experiences in your organisation. Based on the accumulated experience of Strativity in designing and launching CX programs across over 40+ countries, this program will provide you with the guidelines for success.

WHEN:

  • BRISBANE 20-21 November 2023 | Venue The Emporium Southbank

Learn More

CXM Certification Program

CXO Board Forum

The forum is Australia’s premier invitation-only community for Experience Orientated Leaders. Each year a great line up of speakers with a focus on strategy and performance becomes a wonderful opportunity for extended networking and conversations with the participation of CXO board members and joining members.

  • When: 14 September 2023
  • Where: Quayside Room – Museum of Contemporary Art Australia, Sydney

Join CXO BoardLearn More

CXO Board

Chief Customer Officer (CCO) Sit Down Series

In today’s ever-changing climate, organisations need to be able to differentiate their brands and provide exceptional customer service to stay and stand above their competitors. The parallel between innovation and digitalisation has never been more pivotal. Industry leaders are gathering at the Chief Customer Officer Series to evaluate technology through a customer problem solving lens and to continue to create meaningful CX relationships in times of change, including our own MD Brad Meehan. Tickets are available click the button below to engage with over 200 like-minded executives, across multiple sessions and roundtables.

  • When: 10 August 2023
  • Where: Crown Towers, Sydney
CX Impact

CMO Summit

The Strativity team are looking forward to attending the upcoming CMO Summit on the Gold Coast in August. Always a great opportunity to discuss the latest trends in customer acquisition and engagement. We will also be hosting a roundtable to explore best practice in customer centricity.

  • When: 3-4 August 2023
  • Where: The Star, Gold Coast
CMO Summit

Smart CX Summit & Awards 2023 – Second Edition

Strativity is extremely pleased to be the co-presenting partner for the Smart CX Summit & Awards 2023. Customer experience (CX) has always been the king of buzzwords, because we live in a customer-centric world. CX has evolved to become one of the most important cogs in the wheel driving consumer acquisition, retention and long-term business success for organizations operating across diverse domains.

Today’s consumers not just buy a product or service, but crave for an experience. Customer experience is one of the linchpins of modern marketing. In the digital age and experience economy, creating lasting customer experiences is much more than sending the voice of customer (VOC) surveys or setting up a loyalty program. It starts with focusing your business from a product-centric to a customer-centric company.

  • When: 14 July 2023
  • Where: The Raddison, Mumbai

 

 

Smart CX Summit & Awards 2023

4th Annual Aged Care Week

Healthcare Channel’s 4th Annual Aged Care Week will enable attendees to come together and hear first-hand from the government and leading service providers on the latest regulatory updates and gain access to best-practice case studies to overcome current challenges, including new regulatory requirements and workforce challenges. Strativity is looking forward to sponsoring the VIP luncheon and talking to attendees about customer experience best practices.
  • When: 21-23 June 2023
  • Where: International Convention & Exhibition Centre, Sydney

 

Aged Care Week 2023

Chief Customer Officer (CCO) Sit Down Series

In today’s ever-changing climate, organisations need to be able to differentiate their brands and provide exceptional customer service to stay and stand above their competitors. The parallel between innovation and digitalisation has never been more pivotal. Industry leaders are gathering at the Chief Customer Officer Series to evaluate technology through a customer problem solving lens and to continue to create meaningful CX relationships in times of change, including our own MD Brad Meehan. Tickets are available click the button below to engage with over 200 like-minded executives, across multiple sessions and roundtables.

  • When: 9 May 2023
  • Where: Crown, Sydney

 

CX Impact

Customer 360 Symposium 2023

Brad Meehan is looking forward to running a highly engaging breakout session on Customer Centricity at the Customer 360 Symposium on the 28-29 March 2023. The Customer 360 Symposium brings together over 250 client-side leaders responsible for creating customer obsessed strategy within their organisations across two days of world-leading conference content and unparalleled networking opportunities.

  • When: 28-29 March 2023
  • Where: Hunter Valley, NSW

 

360 Symposium

CXO Board Forum

The forum is Australia’s premier invitation-only community for Experience Orientated Leaders. Each year a great line up of speakers with a focus on strategy and performance becomes a wonderful opportunity for extended networking and conversations with the participation of CXO board members and joining members.

  • When: 16 March 2023
  • Where: Doltone House, Sydney

 

CXO Board

Chief Customer Officer (CCO) Sit Down Series

In today’s ever-changing climate, organisations need to be able to differentiate their brands and provide exceptional customer service to stay and stand above their competitors. The parallel between innovation and digitalisation has never been more pivotal. Industry leaders are gathering at the Chief Customer Officer Series to evaluate technology through a customer problem solving lens and to continue to create meaningful CX relationships in times of change, including our own MD Brad Meehan. Tickets are available click the button below to engage with over 200 like-minded executives, across multiple sessions and roundtables.

  • When: 9 March 2023
  • Where: The Langham, Melbourne

 

CX Impact

Chief Customer Officer (CCO) Sit Down Series

In today’s ever-changing climate, organisations need to be able to differentiate their brands and provide exceptional customer service to stay and stand above their competitors. The parallel between innovation and digitalisation has never been more pivotal. Industry leaders are gathering at the Chief Customer Officer Series to evaluate technology through a customer problem solving lens and to continue to create meaningful CX relationships in times of change, including our own MD Brad Meehan. Tickets are available click the button below to engage with over 200 like-minded executives, across multiple sessions and roundtables.

  • When: 15 February 2023
  • Where: Crown, Sydney

 

CX Impact

CCO Hybrid Series – CX Impact

The CX and customer journeys have evolved, and the demand for consistent, quality, seamless, empathetic CX is even higher than before. How has your CX strategy changed? How can you blend technology-empowered CX with the human touch? How can you measure this success? Join us in this edition of the Chief Customer Officer Series as industry leaders are gathering to discuss revaluing your CX strategy, measuring your success and reprioritisation, including our own Director George Bej. Tickets are available click the button below to engage with over 200 like-minded executives, across multiple sessions and roundtables.

  • When: 5 October 2022
  • Where: Pullman Albert Park, Melbourne

 

CX Impact

CXM Certification Program – Brisbane

Demonstrate how to successfully design and implement a customer experience strategy within your organisation. The training provides a practical, step-by-step blueprint to initiate and manage customer experiences in your organisation. Based on the accumulated experience of Strativity in designing and launching CX programs across over 30 countries, this program will provide you with the guidelines for success.

  • When: 26-27 September 2022
  • Where: Rydges South Bank, Brisbane

 

CXM Certification Program

CXO Board Forum

The forum is Australia’s premier invitation-only community for Experience Orientated Leaders. Each year a great line up of speakers with a focus on strategy and performance becomes a wonderful opportunity for extended networking and conversations with the participation of CXO board members and joining members.

  • When: 14 September 2022
  • Where: Doltone House, Sydney

 

CXO Board

CCO Hybrid Series – CX Innovation

In today’s ever-changing climate, organisations need to be able to differentiate their brands and provide exceptional customer service to stay and stand above their competitors. The parallel between innovation and digitalisation has never been more pivotal. Industry leaders are gathering at the Chief Customer Officer Series to evaluate technology through a customer problem solving lens and to continue to create meaningful CX relationships in times of change, including our own MD Brad Meehan. Tickets are available click the button below to engage with over 200 like-minded executives, across multiple sessions and roundtables.

  • When: 23 August 2022
  • Where: Ivy Sunroom, Sydney

 

CX Impact

CMO Summit

The Chief Marketing Officer Summit is a premium forum Strativity is proud to be a partner in bringing together leading marketing executives, innovative agencies and solution providers. The summit’s content is aligned with key marketing challenges and interests, relevant market developments, and practical, progressive ideas and strategies adopted by successful pioneers.

  • When: 15-16 August 2022
  • Where: The Star, Gold Coast

 

CMO Summit 2022

CX Strategy Summit & Awards – 13th Edition

Strativity is proud to be the event partner for the CX Strategy Summit & Awards in Bengalur. Organizations are indeed getting ready for the future by looking beyond conventional CX methods, to place digital experiences first and evolving along with their modern consumers. The pandemic has pushed consumers towards digital channels and has significantly increased customer expectations.

  • When: 24 August 2023
  • Where: The Ritz Carlton, Bengaluru

 

CX Strategy Summit and Awards 2023_Bengaluru
“Strativity are a team of consummate experts that assisted Greyhound greatly to understand the moments of truth that are pivotal in the minds of our customers, ensuring their experience moves beyond good to great!"

Alex De Waal - Chief Executive Officer of Greyhound Australia

“Thanks Brad – your support and the team at Strativity Group helped us drive an insight-led, data-driven approach to disrupt a 124-year-old bank!"

Andrew Chanmugan - Executive General Manager of CX of Bankwest

"We have partnered with Strativity across a range of projects and have always found them passionate and professional. They bring a pragmatic approach that has helped us improve the experience of our members."

Simon Grant - Group Executive of Advocacy & International

"Strativity helped us to understand and decompose our current customer experience and trial new and innovative offerings. They bring together research, strategic design and quantitative capabilities very well to deliver effective outcomes."

Mark Healy - Managing Director of Global Payments ANZ

"Thanks Brad and Strativity, you have been a great partner to us this year!"

Ant Dureau - Chief Client Officer of AMP

"Before we met Strativity, we used to turn the lights on at 7:00am, a bit like a military operation. Now we let residents choose when they’d like to get up and we have noticed that our dementia patients are calmer."

Annette Hili - Chief Operating Officer of BaptistCare

"We have engaged Strativity on a number of projects and have been really pleased with their capability, focus, and of course the outcomes. Would definitely recommend them."

Chris Jackson - General Manager, Customer Experience & Digital at Transurban

"The Strativity team brought enthusiasm, expertise and a practical approach to their work with Alliance Group. They helped us to better understand the supplier and customer ecosystem, prioritise our efforts and drive real change."

David Surveyor - CEO at Alliance Group

"The Strativity team helped us to value an important market segment that had never been properly valued before. Along the way, the team used multiple data sources which helped us to understand key trends in our customer ecosystem, and where our efforts needed to be prioritised. The team were a delight to work with – crisp in their communication style, efficient, flexible and responsive to feedback."

Erryn Schettino - National Manager, Sales and Customer Strategy of BlueScope

"Strativity shaped and completed market research to identify potential revenue pools and helped us with the strategy to effectively target these. With this insight and hard work, we have been able to take advantage of these opportunities to triple our revenue and profitability over the last few years."

Mike Tristram - Chief Executive Officer of Trisco Foods

"I highly recommend the work of the Strativity team. They are experts in understanding and improving the customer experience of leading brands."

Paul Rayson - Chief Executive Officer of CommSec

"Strativity helped us understand the customer perspective and work across the business to design and execute the ideal experience, delivering both strategic and tangible value."

David Armstrong - Chief Executive Officer of Allity Aged Care

"Strativity helped us map the current client experience, prioritise enhancements and design the ideal experience. We then looked at the cultural and capability adjustments that would be needed to deliver in order to shape and execute the right plan. The team was first class and I would have no hesitation in recommending them to other organisations that want to drive customer centric change."

Mike Tristram - Chief Executive Officer of Trisco Foods

"Strativity helped us map the experience of members and employers to understand their needs, prioritise improvements and design the optimal experience. They brought great skill and a practical approach, enabling us to understand where value could be created and how we could best serve our members and employers. This was further supported by a measurement program to drive a customer centric culture and help us track progress."

David Atkin - Chief Executive Officer of Cbus

"I would certainly recommend Strativity. They engage brilliantly to understand and focus on the most critical insights and leverage these to determine the right actions. They certainly helped us on our journey to create seamless omnichannel experiences."

Chris Wilesmith - Managing Director of Supercheap Auto & Chief Executive Officer of Mitre 10 New Zealand

"The Strativity team were great in helping us to better understand the end to end customer experience for our key eParcels business. Most of the recommendations have been completed or are in progress and our eParcel business is continuing to grow significantly as a result."

Chris Koo - Manager of Domestic Parcels at Australia Post

"Thank you all so much for a wonderful ‘activation’ day yesterday. The hallway conversations have been buzzing with people’s reflections and feedback."

Nicola Reynolds - General Manager of Customer, Insights and Marketing at Benetas

"We found the Strativity training to be tailored perfectly to the culture we were working to create in all our stores – one that delights every customer with a proactive, energised, customer service approach that reflects our appreciation of every customer and a deep pride in the service we are providing."

Jerry Sheridan - President and Chief Executive Officer of AmeriGas

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