CXO Board APAC
Creating excellence with Experience Orientated Leaders
About CXO board
INSPIRATION • EDUCATION • LEADERSHIP
Who We Are
Transforming the experience an organisation delivers to its customers and employees can be profoundly important but equally challenging. Many experience enhancement, strategic innovation and change programs fail to deliver the impact and value that was promised. That’s why strativity CXO Board comes in.
In recognition of this, we have created APAC’S premier, invitation-only, a community for Experience Orientated Leaders. The goal is to provide members with inspiration, education, continuous support, thought leadership and a sounding board for ideas exchange.
The CXO Board aims to be the gold standard in sharing, guidance and networking support. Our focus is on helping each other to build better, more people-centric organisations that positively impact our communities, nation and the world.
Memberships
The CXO Board membership includes:Â
- Ability to attend 2 x CXO Board Forums each year (including morning tea, 2 course lunch and networking drinks at an upmarket venue – or virtual if preferred)
- Â Leading CEO/CCO speaker discussing competitive/customer strategy and/or experience orientated change.
- Unpacking of a global and local case study (a detailed look at context, challenges, approach and results)
- Networking, member shares and round table discussions on challenges and impactful approaches with other senior leaders.
- Participation in the annual deployment of our online customer centricity maturity assessment with access to aggregated/comparison data (great for longitudinal assessment of improvement and to benchmark against other firms)
- Access to a 3 hour strategy testing/validation workshop each year with one of Strativity’s top consultants (where we act as a sounding board to test assumptions and approaches, highlight gaps and recommend method etc)
- Virtual attendance at Forums for up to 2 additional employees (as a learning and development opportunity)
- Ability to send up to 3 participants each year to our 2 day CX or EX certification training programs (at half price)
- Access to all Strativity white papers/thought leadership/case studies and a package of our top 20 frameworks to leverage.
- Private LinkedIn Group Connection.
INSPIRATION • EDUCATION • LEADERSHIP
Our forums are an opportunity to immerse yourself in genuine thought leadership and for extended networking and conversations with a variety of CXO Board Members. Each event is slightly different, but typically we would have a keynote or two from a leading CEO or Expert, presentations from 2-3 CXO Board Members and ample opportunity for group discussions. The focus is on highly quality content and a behind the scenes look at the successes and challenges that come with organisational transformation.
CXM Assessment
The CXM Assessment has been developed as a guide for organisations to evaluate their progress across five core components: Customers, Employees, Strategy, Measurement, and Organisation. The assessment provides an overall scoring of your Customer Centricity or Customer Experience (CX) maturity, your alignment on the five core components and the high-level steps required to progress to the next phase.
The CXM Assessment has six distinct phases of maturity: Denial, Discovery, Development, Deployment, Dedicated, and Differentiated. Most organisations fall between the Discovery and Deployment Phases.
Strategy Validation Workshop
CXO Board membership includes an annual 3 hour strategy validation workshop. This is a private look at your strategy, CX | EX plans, gaps in your approach, recommendations with one of Strativity’s Directors.
This can be scheduled any time during the year to align with strategy/planning cycles.
Confidentiality
Any discussions held in the CXO Board are conducted under the Chatham House Rule: you can use the information disclosed in a meeting, but you cannot attribute a source. Members list is not confidential, and authors of discussion papers retain the copyright to their work. Individual authors will determine whether copies of material will be permitted to be distributed outside of the CXO Board.
Annual CXO Board membership
Membership is on a renewable one-year basis. The annual subscription fee is AUD $9900 (ex GST).
Events
CXO Board Forum
The twice a year forum hosted by CXO Board is an event members look forward to each year. We host a great line up of speakers with a focus on strategy and performance. It is a wonderful opportunity for extended networking and conversations with CXO Board Members that you may have never met before and we gladly welcome all members to join.
CXO Board Forum - Sydney, September 2024
CXO Board Forum - Sydney, March 2024
CXO Board Forum - Sydney, September 2023
CXO Board Forum - Sydney, March 2023
CXO Board Forum - Sydney, September 2022
CXO Board Forum - Sydney, March 2022
CXO Board Forum - Online, September 2021
CXO Board Forum - Sydney, March 2021
CXO Board Forum - Sydney, February 2020
CXO Board Forum - Sydney, October 2020
Our Clients
With Over 50+ Board Members
Mark Healy - Managing Director, Global Payments AU/NZ
Cath Drinkwater - Chief Information Officer, City of Gold Coast
Nick Wenck - Chief Strategic Development Officer, WorkCover QLD
Todd Stevenson - Chief Member Outcomes Officer, Colonial First State
Tarnya McKenzie - Chief Customer Officer, City of Port Phillip