CXO Board Forum

The forum is Australia’s premier invitation-only community for Experience Orientated Leaders. Each year a great line up of speakers with a focus on strategy and performance becomes a wonderful opportunity for extended networking and conversations with the participation of CXO board members and joining members.

  • When: 11 September 2025
  • Where: Sydney CBD

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CX Retreat 2025

We’re proud to once again sponsor the CX Retreat 2025, where our Managing Director, Brad Meehan, will lead an engaging breakout session focused on driving customer-led growth through design and innovation. This exclusive event brings together 80 of Victoria’s top CX leaders for two days of meaningful conversations, real-world case studies, and collaborative sessions designed to inspire and challenge.

  • When: 21 -22 October 2025
  • Where: Mornington Peninsula, Victoria.

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Customer Experience (CX) Certification Program

Demonstrate how to successfully design and implement a customer experience strategy within your organisation. The training provides a practical, step-by-step blueprint to initiate and manage customer experiences in your organisation. Based on the accumulated experience of Strativity in designing and launching CX programs across over 40+ countries, this program will provide you with the guidelines for success.

  • Next Public Program: Sydney CBD, 10 -11 November 2025.
  • Private Programs: Custom in-house sessions available for teams of 6 or more.

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AI- ENABLED

AI- Enabled CX Certification Program

This program is designed to empower you with the knowledge and skills necessary to comprehend your data ecosystem and seamlessly integrate cutting-edge technologies, enabling you to deliver exceptional experiences efficiently and at scale.

Be the first to know when we launch our next session in Sydney.

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AI- ENABLED (1)

Resources

Past Events

CXO Board- AI Session with Dr Arnab Bose

Exclusive to CXO Board APAC Members, this session is part of the ongoing benefits of belonging to the network and will feature Dr Arnab Bose, PhD, Chief Scientific Officer at UST AlphaAI. He’ll bring a grounded, real-world perspective on how AI is being applied across industries today.

The session will explore how to frame the AI opportunity, shift organisational mindsets, and reinvent experiences, operations, and business models. It will also cover current and emerging use cases, approaches to assessing impact, developing low-risk, high-return roadmaps, and key lessons from delivering AI solutions to 100+ clients across 30+ countries.

The session will take place on July 23 at UST’s Boardroom (Sydney), with virtual access available. It will include approximately 40 minutes of insights, use cases, and learnings, followed by an extended Q&A

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Customer 360 Symposium 2025

The Customer 360 Symposium is back for its 12th year, bigger and better than ever. Featuring the CX and Customer Insights Symposiums, the event will gather over 150 client-side leaders focused on customer-obsessed strategies. Our CEO, Brad Meehan, will host a highly engaging breakout session on Customer Centricity, providing insights into fostering a customer-first approach. Don’t miss this chance to learn from industry leaders and enhance your customer experience strategies.

  • When: 3 – 4 April, 2025
  • Where: Hunter Valley

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CX Retreat 2024

Brad Meehan is excited to lead an interactive breakout session on Customer Centricity at the CX Retreat 2024. This event will bring together 80 of Victoria’s top CX leaders for two days of networking and idea sharing. The agenda will feature the best international and local case studies, as well as thought-provoking panel discussions and insightful Think Tank sessions.

  • When: 31 October -1 November 2024
  • Where: Mornington Peninsula, Victoria.

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Upcoming Events

360 Symposium

Brad Meehan is looking forward to running a highly engaging breakout session on Customer Centricity at the Customer 360 Symposium in 2024. The Customer 360 Symposium brings together over 250 client-side leaders responsible for creating customer obsessed strategy within their organisations across two days of world-leading conference content and unparalleled networking opportunities.

  • When: 26-27 March 2024
  • Where: Hunter Valley

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360 Symposium 2024

CXO Board Forum

The forum is Australia’s premier invitation-only community for Experience Orientated Leaders. Each year a great line up of speakers with a focus on strategy and performance becomes a wonderful opportunity for extended networking and conversations with the participation of CXO board members and joining members.

  • When: 14 March / 12 September 2024

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CXO Board

Chief Customer Officer (CCO) Sit Down Series

In today’s ever-changing climate, organisations need to be able to differentiate their brands and provide exceptional customer service to stay and stand above their competitors. The parallel between innovation and digitalisation has never been more pivotal. Industry leaders are gathering at the Chief Customer Officer Series to evaluate technology through a customer problem solving lens and to continue to create meaningful CX relationships in times of change, including our own MD Brad Meehan. Tickets are available click the button below to engage with over 200 like-minded executives, across multiple sessions and roundtables.

  • When: 10 August 2023
  • Where: Crown Towers, Sydney
CX Impact

CMO Summit

The Strativity team are looking forward to attending the upcoming CMO Summit on the Gold Coast in August. Always a great opportunity to discuss the latest trends in customer acquisition and engagement. We will also be hosting a roundtable to explore best practice in customer centricity.

  • When: 3-4 August 2023
  • Where: The Star, Gold Coast
CMO Summit

Smart CX Summit & Awards 2023 – Second Edition

Strativity is extremely pleased to be the co-presenting partner for the Smart CX Summit & Awards 2023. Customer experience (CX) has always been the king of buzzwords, because we live in a customer-centric world. CX has evolved to become one of the most important cogs in the wheel driving consumer acquisition, retention and long-term business success for organizations operating across diverse domains.

Today’s consumers not just buy a product or service, but crave for an experience. Customer experience is one of the linchpins of modern marketing. In the digital age and experience economy, creating lasting customer experiences is much more than sending the voice of customer (VOC) surveys or setting up a loyalty program. It starts with focusing your business from a product-centric to a customer-centric company.

  • When: 14 July 2023
  • Where: The Raddison, Mumbai

 

 

Smart CX Summit & Awards 2023

4th Annual Aged Care Week

Healthcare Channel’s 4th Annual Aged Care Week will enable attendees to come together and hear first-hand from the government and leading service providers on the latest regulatory updates and gain access to best-practice case studies to overcome current challenges, including new regulatory requirements and workforce challenges. Strativity is looking forward to sponsoring the VIP luncheon and talking to attendees about customer experience best practices.
  • When: 21-23 June 2023
  • Where: International Convention & Exhibition Centre, Sydney

 

Aged Care Week 2023

Chief Customer Officer (CCO) Sit Down Series

In today’s ever-changing climate, organisations need to be able to differentiate their brands and provide exceptional customer service to stay and stand above their competitors. The parallel between innovation and digitalisation has never been more pivotal. Industry leaders are gathering at the Chief Customer Officer Series to evaluate technology through a customer problem solving lens and to continue to create meaningful CX relationships in times of change, including our own MD Brad Meehan. Tickets are available click the button below to engage with over 200 like-minded executives, across multiple sessions and roundtables.

  • When: 9 May 2023
  • Where: Crown, Sydney

 

CX Impact

Customer 360 Symposium 2023

Brad Meehan is looking forward to running a highly engaging breakout session on Customer Centricity at the Customer 360 Symposium on the 28-29 March 2023. The Customer 360 Symposium brings together over 250 client-side leaders responsible for creating customer obsessed strategy within their organisations across two days of world-leading conference content and unparalleled networking opportunities.

  • When: 28-29 March 2023
  • Where: Hunter Valley, NSW

 

360 Symposium

Chief Customer Officer (CCO) Sit Down Series

In today’s ever-changing climate, organisations need to be able to differentiate their brands and provide exceptional customer service to stay and stand above their competitors. The parallel between innovation and digitalisation has never been more pivotal. Industry leaders are gathering at the Chief Customer Officer Series to evaluate technology through a customer problem solving lens and to continue to create meaningful CX relationships in times of change, including our own MD Brad Meehan. Tickets are available click the button below to engage with over 200 like-minded executives, across multiple sessions and roundtables.

  • When: 9 March 2023
  • Where: The Langham, Melbourne

 

CX Impact

Chief Customer Officer (CCO) Sit Down Series

In today’s ever-changing climate, organisations need to be able to differentiate their brands and provide exceptional customer service to stay and stand above their competitors. The parallel between innovation and digitalisation has never been more pivotal. Industry leaders are gathering at the Chief Customer Officer Series to evaluate technology through a customer problem solving lens and to continue to create meaningful CX relationships in times of change, including our own MD Brad Meehan. Tickets are available click the button below to engage with over 200 like-minded executives, across multiple sessions and roundtables.

  • When: 15 February 2023
  • Where: Crown, Sydney

 

CX Impact

CCO Hybrid Series – CX Impact

The CX and customer journeys have evolved, and the demand for consistent, quality, seamless, empathetic CX is even higher than before. How has your CX strategy changed? How can you blend technology-empowered CX with the human touch? How can you measure this success? Join us in this edition of the Chief Customer Officer Series as industry leaders are gathering to discuss revaluing your CX strategy, measuring your success and reprioritisation, including our own Director George Bej. Tickets are available click the button below to engage with over 200 like-minded executives, across multiple sessions and roundtables.

  • When: 5 October 2022
  • Where: Pullman Albert Park, Melbourne

 

CX Impact

CXM Certification Program – Brisbane

Demonstrate how to successfully design and implement a customer experience strategy within your organisation. The training provides a practical, step-by-step blueprint to initiate and manage customer experiences in your organisation. Based on the accumulated experience of Strativity in designing and launching CX programs across over 30 countries, this program will provide you with the guidelines for success.

  • When: 26-27 September 2022
  • Where: Rydges South Bank, Brisbane

 

CXM Certification Program

CXO Board Forum

The forum is Australia’s premier invitation-only community for Experience Orientated Leaders. Each year a great line up of speakers with a focus on strategy and performance becomes a wonderful opportunity for extended networking and conversations with the participation of CXO board members and joining members.

  • When: 14 September 2022
  • Where: Doltone House, Sydney

 

CXO Board

CCO Hybrid Series – CX Innovation

In today’s ever-changing climate, organisations need to be able to differentiate their brands and provide exceptional customer service to stay and stand above their competitors. The parallel between innovation and digitalisation has never been more pivotal. Industry leaders are gathering at the Chief Customer Officer Series to evaluate technology through a customer problem solving lens and to continue to create meaningful CX relationships in times of change, including our own MD Brad Meehan. Tickets are available click the button below to engage with over 200 like-minded executives, across multiple sessions and roundtables.

  • When: 23 August 2022
  • Where: Ivy Sunroom, Sydney

 

CX Impact

CMO Summit

The Chief Marketing Officer Summit is a premium forum Strativity is proud to be a partner in bringing together leading marketing executives, innovative agencies and solution providers. The summit’s content is aligned with key marketing challenges and interests, relevant market developments, and practical, progressive ideas and strategies adopted by successful pioneers.

  • When: 15-16 August 2022
  • Where: The Star, Gold Coast

 

CMO Summit 2022

CX Strategy Summit & Awards – 13th Edition

Strativity is proud to be the event partner for the CX Strategy Summit & Awards in Bengalur. Organizations are indeed getting ready for the future by looking beyond conventional CX methods, to place digital experiences first and evolving along with their modern consumers. The pandemic has pushed consumers towards digital channels and has significantly increased customer expectations.

  • When: 24 August 2023
  • Where: The Ritz Carlton, Bengaluru

 

CX Strategy Summit and Awards 2023_Bengaluru
“Strativity are a team of consummate experts that assisted Greyhound greatly to understand the moments of truth that are pivotal in the minds of our customers, ensuring their experience moves beyond good to great!"

Alex De Waal - Chief Executive Officer of Greyhound Australia

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