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The Truth about Customer Experience
Whitepaper

The Truth about Customer Experience
Most leadership teams miss the real opportunity that customer experience represents and waste time and money on a version that drives minimal impact at best and destroys significant value, at worst.



Alex De Waal - Chief Executive Officer of Greyhound Australia
Andrew Chanmugan - Executive General Manager of CX of Bankwest
Simon Grant - Group Executive of Advocacy & International
Mark Healy - Managing Director of Global Payments ANZ
Ant Dureau - Chief Client Officer of AMP
Annette Hili - Chief Operating Officer of BaptistCare
Chris Jackson - General Manager, Customer Experience & Digital at Transurban
David Surveyor - CEO at Alliance Group
Erryn Schettino - National Manager, Sales and Customer Strategy of BlueScope
Mike Tristram - Chief Executive Officer of Trisco Foods
Paul Rayson - Chief Executive Officer of CommSec
David Armstrong - Chief Executive Officer of Allity Aged Care
Mike Tristram - Chief Executive Officer of Trisco Foods
David Atkin - Chief Executive Officer of Cbus
Chris Wilesmith - Managing Director of Supercheap Auto & Chief Executive Officer of Mitre 10 New Zealand
Chris Koo - Manager of Domestic Parcels at Australia Post
Nicola Reynolds - General Manager of Customer, Insights and Marketing at Benetas
Jerry Sheridan - President and Chief Executive Officer of AmeriGas
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