We’re proud to sponsor the upcoming Customer 360 Symposium, hosted by Ashton Media—Australia’s premier event for customer experience, marketing, and data leaders. This exclusive gathering brings together the brightest minds across industries to explore the latest in customer-centric strategy, innovation, and transformation.
This year, our Managing Director, Brad Meehan, will present a highly anticipated session titled:
Delivering Distinctive and Personalised Experiences Through Design and Technology
As customer expectations rapidly evolve, organisations are navigating a significant paradigm shift driven by emerging technologies. Brad’s session will explore how companies can create distinctive value propositions and deliver highly personalised experiences—while leveraging automation and design-led thinking to scale efficiently.
Key Topics Brad Will Explore:
- Customer Value Proposition (CVP) design and testing
- End-to-end target experience design, delivery, and measurement
- Organisational capability assessment and uplift
- Prioritising high-value use cases for Generative and Agentic AI
- Engaging cross-functional teams with a compelling narrative
- Building the business case and capturing measurable value
With a mix of proprietary frameworks, global case studies, and actionable insights, Brad will offer a fresh, practical lens on what it really takes to lead in the experience economy.
Partner with a Specialist Consultancy That Delivers Real Impact
As a specialist consultancy in customer experience and service design, we help businesses uncover opportunities, design better experiences, and deliver lasting impact. Whether you’re just beginning your CX transformation or scaling what’s already working, we bring the strategic clarity, tools, and momentum you need.
👉 Get in touch to explore how we can help your team deliver distinctive and personalised experiences.
👉 See our case studies to learn how we’ve helped leading organisations elevate their customer service.
👉 View all our 2025 events to find out where we’ll be speaking, sharing, and connecting throughout the year.
